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Everything You Need to Know Before You Travel.
How Term and Condition booking Paleta Harmoni ?
1. Booking and Payment
+] Reservations: All bookings must be made through our official website or authorized agents.
+] Deposit: A non-refundable deposit of 30% of the total tour cost is required at the time of booking.
+] Full Payment: The remaining balance must be paid at least 14 days before the departure date.
+] Late Bookings: For bookings made within 14 days of departure, full payment is required at the time of booking.
2. Cancellations and Refunds
Cancellation by the Client:
+] More than 30 days before departure: 90% refund of the total tour cost.
+] 15-30 days before departure: 50% refund of the total tour cost.
+] Less than 15 days before departure: No refund.
Cancellation by the Company:
+] We reserve the right to cancel the tour due to unforeseen circumstances. In such cases, a full refund will be provided.
3. Changes to the Itinerary
– Alterations by the Client: Any changes to the itinerary must be communicated in writing and may incur additional charges.
– Alterations by the Company: We reserve the right to make minor changes to the itinerary due to weather conditions, safety concerns, or other operational reasons. Clients will be informed as soon as possible.
4. Health and Safety
– Fitness to Travel: Clients must be in good health and physically fit to undertake the tour.
5. Responsibilities and Liability
– Client Responsibility: Clients are responsible for their personal belongings and must comply with local laws and regulations.
– Company Liability: Our liability is limited to the services provided directly by us. We are not responsible for any injuries, losses, or damages incurred during the tour unless caused by our negligence.
6. Complaints and Disputes
– Complaints: Any complaints must be raised immediately with the tour guide or company representative to resolve the issue on-site.
– Disputes: Any disputes arising from the tour will be subject to the jurisdiction of the local courts where the company is registered.
7. Force Majeure
– Unforeseen Events: We are not liable for any delays, changes, or cancellations due to force majeure events such as natural disasters, pandemics, strikes, or other circumstances beyond our control.
How about payment and refund on Paleta Harmoni ?
1. Cancellation by the Client
– More than 30 days before departure:
# 90% refund of the total tour cost.
# 15-30 days before departure:
# 50% refund of the total tour cost.
# Less than 15 days before departure : No refund.
2. Cancellation by the Company
- We reserve the right to cancel the tour due to unforeseen circumstances such as natural disasters, political instability, or other emergencies. In such cases, clients will receive a full refund of the amount paid.
3. Changes to the Itinerary
- If the client wishes to make changes to the itinerary after booking, any additional costs incurred due to these changes will be borne by the client. The company will strive to accommodate changes but cannot guarantee availability or cost adjustments.
4. Partially Completed Tours
- If a client leaves a tour for any reason after it has commenced, we will not provide any refunds for unused services.
5. Force Majeure
- No refunds will be issued in the event of a force majeure (e.g., acts of God, war, strike, riot, crime, epidemic, sudden legal changes, etc.) causing the client to cancel or change their tour
6. Refund Process
- Refund requests must be made in writing and submitted to our customer service team.
- Approved refunds will be processed within 14-21 business days and will be issued in the same manner as the original payment.
7. Non-Refundable Deposits
- All deposits made at the time of booking are non-refundable, except in the case of a tour cancellation by the company.
Please adjust these policies to fit the specific needs and regulations of your tour and travel business
How about payment and refund on Paleta Harmoni ?
Paleta Harmoni understands and acknowledges that the information you provide to us is personal and confidential. We highly value the trust you place in us, and we will handle the information you provide with careful and diligent attention. Our Confidentiality Agreement or Privacy Policy outlines how we collect, use, disclose, and process personally identifiable information (Personal Data) that we collect about individuals related to the services available through the website located at paletaharmoni.com By visiting the Site, you agree to the collection, use, disclosure, and processing of your Personal Data as described in this Privacy Policy.
Collected Information
We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, telephone number, or email address. We also collect non-personally identifiable information that may be linked to your Personal Data, such as account names, IP addresses, and passwords. The information we receive from visitors greatly assists us in making changes to improve the quality and standard of service at Paleta Harmoni. Here, we outline the types of information we collect from you.
- # The information you provide
We receive and store all the information you enter on our website or provide in other ways. We use this information to respond to your requests, improve our service quality, and communicate with you - # Automatically obtained information.
We receive and store various types of information when you interact with us. For example, like other websites, we use cookies and obtain certain types of information when your browser accesses Paleta Harmoni website. - # Information from other sources
Indirectly, we may receive information about you from various other sources and add it to our database - # Credit card and/or internet banking information.
Paleta Harmoni does not store your credit card data. Each credit card payment transaction is validated and encrypted by a third party, in this case, Paleta Harmoni collaborates with an online payment gateway provider and banking institutions. All transactions are processed securely, and your data confidentiality is always maintained.
Protection of your personal data
To prevent unauthorized access, we implement various reasonable physical, electronic, and organizational procedures to protect Personal Data from unlawful destruction, accidental loss, alteration, unauthorized disclosure, or access. We use Personal Data and other information collected through the Site to register you on the Site, provide you with requested products and services, enhance various features for easier use of the Site, and contact you regarding these services. This includes facilitating quicker booking requests, improving customer service, and timely notifications about new services and special offers. Periodically, Paleta Harmoni may contact you to request your feedback on your experience using the Site and travel services you’ve used, to help us improve the Site, or to offer special promotions to you as a user of the Site, where you have consented to receive such communications.
Cookie Policy
Cookies are small text files, typically stored on a user’s computer hard drive, which allow the Site to recognize you and provide personalized features for each user by remembering information about the user’s visits to the Site. Cookies may store various information, including IP addresses, navigation data, server information, data transfer times, user preferences, as well as email addresses and passwords used to access the Site. The Help section on the toolbar of most internet browsers will tell you how to prevent your browser from accepting new cookies, how to configure your browser to reject cookies altogether, and how to disable cookies. If you do not enable cookies, you may not be able to access some functions or essential features of this Site, and your use of the Site may be limited.
Terms of Sharing Personal Data
Information on our customers’ data is crucial to our business. Paleta Harmoni may share your Personal Data with third parties we employ to perform services on our behalf, to market our products and services, to handle credit card or internet banking transactions, or to provide customer service to you. All such third parties are obligated to maintain the security and confidentiality of Personal Data and to process Personal Data only in accordance with our instructions.
In some cases, Paleta Harmoni may request you to transact directly with third parties to obtain services, or when you use the site to book hotel rooms or obtain other products or services, we may provide your Personal Data to airlines, wholesalers, local agents, and the like.
Paleta Harmoni may disclose Personal Data to protect ourselves against claims, to respond to subpoenas, court orders, lawful requests from law enforcement agencies, or as required to comply with applicable laws, or to Users in connection with any sale, assignment, or other transfer of all or part of our business or company. We may also disclose Personal Data to enforce or apply the Terms & Conditions applicable to our products and services, or to protect the rights, property, or safety of Paleta Harmoni, Users, or others.
PALETA HARMONI.
Paleta Harmoni Travel & Tour Agency, we don’t just book trips—we create unforgettable travel experiences tailored to your dreams. With our expertise, personalized service, and exclusive travel packages, your journey will be seamless, exciting, and truly memorable.
Contact Information
Phone Number
+62878.2343.5464
ask@paletaharmoni.com
Address
Jakarta Timur, Indonesia